Screen pop
Agents see the customer's history the moment the call connects.
CRM Integration
Contact Center and CRM, Working as One System
Integration that gives agents full context and keeps customer records accurate.
When the contact center and the CRM do not talk to each other, agents answer without context and records drift out of date. Customers repeat themselves, and leadership reports on half the story.
Calltastic connects your contact center and CRM so the same customer, account, and interaction data flows both ways — screen pops, automatic logging, and clean reporting.
What Integration Fixes
Context In, Accurate Records Out
Integration is not just a data pipe. It is what makes every conversation better and every record trustworthy.
Automatic logging
Calls, chats, and emails logged to the CRM without manual entry.
Single source of truth
One customer record across phone, CRM, and support tools.
Clean reporting
Accurate data for forecasting, QA, and leadership.
The Right Architecture
Built Around Your Stack
Calltastic designs the integration around the systems you already run — CCaaS, CRM, helpdesk, and workflow tools — so the pieces work together instead of duplicating each other.
Common Questions
Frequently Asked Questions
Which CRMs do you integrate?
We work with the major CRM platforms and design the integration around your specific stack.
What is a screen pop?
The customer's record appears on the agent's screen automatically when a call connects, so they have context before answering.
Do agents still have to log calls manually?
No. Calls, chats, and emails are logged automatically to the CRM.
How does integration improve reporting?
With one accurate source of truth, leadership sees complete data for forecasting, QA, and performance.
Can you integrate legacy systems?
Yes, where technically feasible. We assess the stack and design the most practical integration path.
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