Design the Operating Model
We evaluate customer demand, channels, workflows, technology, staffing, quality, escalation, reporting, and leadership needs.
About Calltastic
Customer Experience Leadership Built for Growing Companies
Calltastic helps startups and growing companies design, build, manage, and improve customer experience and contact center operations.
Our work connects strategy, people, process, technology, staffing, reporting, quality, and leadership so customer operations can support growth instead of slowing it down.
Strategy Plus Implementation
Build the System
We help create playbooks, team structures, staffing models, vendor plans, technology choices, and launch paths that fit the business stage.
Manage and Improve
We can remain involved to support leadership, quality, reporting, vendor oversight, performance routines, and ongoing operational improvement.
Growing Companies Need Practical CX Leadership
Customer operations often become complex before a company is ready to hire a full leadership team, manage multiple vendors, or build a complete internal contact center. Calltastic exists to help companies make those decisions with more structure and less guesswork.
We work across internal teams, outsourced teams, U.S.-based support, nearshore teams, offshore teams, blended models, technology, and leadership so the recommended path fits the operation instead of forcing the operation into a single vendor model.
Vendor-Neutral Decisions Across People, Process, and Technology
Internal, Outsourced, and Blended Models
Some companies need internal improvement, some need outsourced capacity, and others need a blended model. Calltastic helps decide what work belongs where and how the teams should operate together.
Technology and Staffing Together
CRM, helpdesk, CCaaS, automation, quality, knowledge, workforce, and reporting decisions are evaluated based on the customer journey and operating requirements.
Existing Site Experience and Case Studies
Calltastic has experience supporting companies across fashion and luxury eCommerce, subscription services, real estate, financial services, software and services, crypto and NFT, insurance, and other emerging categories.
UpEquity
The UpEquity case study describes outbound sales operations, offshore remote talent, technology implementation, reporting configuration, and operational best practices. Read the UpEquity case study.
Venus et Fleur
The Venus et Fleur case study describes provider replacement, omnichannel support, analytics, escalation processes, retail and online support alignment, and flexible staffing for peak demand. Read the Venus et Fleur case study.
Choose the Right Starting Point
CX Consulting
For companies that need an assessment, operating model, technology direction, workflow design, or implementation support. Explore CX consulting.
Fractional CX Leadership
For companies that need senior ownership, vendor oversight, team direction, executive reporting, and accountability. Explore fractional CX leadership.
Outsourced Customer Support
For focused support teams, selected channels, added capacity, and flexible staffing. Explore outsourced customer support.
Contact Center Outsourcing
For broader managed operations connecting channels, technology, workforce planning, quality, reporting, governance, and leadership. Explore contact center outsourcing.
USBPO Alliance
Calltastic displays a USBPO Alliance badge in the site footer, where visitors can learn more about the organization.
Final CTA
Not sure where to begin? Tell us what is happening in your customer operation and we will help identify the right path.