It All Started with Flowers!
In the summer of 2019, Leo Lopez, Principal Consultant and Co-founder of a boutique consulting agency partnered with Venus Et Fleur Founders Nick Chadha, Sunny Chadha, and Seema Bansal to help optimize and scale their customer support strategy.
Unhappy with their current partner in the Caribbean, the team initially considered bringing their customer service operations back in-house. While exploring available options, Nick and Leo took a fateful trip to Tijuana and toured some prospective call center service providers.
Nick and Leo were disenchanted with what they saw. Facilities were not well cared for. Floors were over-packed with workstations and employees, and they heard countless stories from employees about toxic work environments and exploitative business practices.
Nick and Leo discussed and agreed they could do far better by creating an employee-centric company to ethically serve Venus Et Fleur.
Soon enough, they began sharing these best practices with other startups and small businesses struggling with their customer service. CallTastic was born!
Our mission is to help entrepreneurs and visionaries scale their businesses through operational excellence and an exceptional customer experience
We’re passionate about startups and small businesses. These are the companies that move the global economy. When new Ventures scale, they create jobs, offer goods and services that solve problems, and make the world a better place. By helping new businesses, Calltastic, in turn, can create opportunities for personal growth, professional development, and economic stability for its talent in the US, and in globally developing communities that otherwise would not have the same opportunities.
CallTastic is the product of a shared vision to go beyond the traditional outsourced services provider. We hold ourselves to a higher level of ethics, compliance, and fairness to our employees.
Be bold! We believe if you’re going to do something, then do it well. We are passionate and strive to give our best in everything we do.
We never underestimate anyone’s contribution to the end goal. We make commitments with care, and everything related to our employees, partners, and customers is of the utmost priority.
We are a customer-driven organization. All matters related to our clients and their customers are always of the utmost priority. Every customer has a story. We strive to make that story a little better however we can.
We’re honest, transparent, and committed to doing what’s best for our employees, partners, and our company. We hold ourselves to the highest standard of ethics and are compliant with all regulations. We openly collaborate in pursuit of the truth. We have no tolerance for
politics, hidden agendas, or deceitful practices.for direction. Neither prioritize or are equipped to provide a strong customer experience.
Learning is a perpetual process. We learn from our mistakes and shortcomings. We accept and share feedback openly, without consequence or judgement, holding ourselves and others accountable.
Our environment is one of continuous improvement, discovery, and learning. This is how we ensure our employees and clients get the best version of ourselves.
All of our employees contribute to our success through unity and teamwork. We are committed to
building an encouraging, caring, and supportive environment.
We share a responsibility to support our team members and enrich their lives. While there’s always a time and place to celebrate individual accomplishments, no single person is bigger than the team.
We value structure, discipline, and professionalism. That doesn’t mean we need to be stuffy and boring.
Work hard, play hard. Revel in your work. Have fun. Go ahead, and have a little weirdness.
We don't expect you to have all the answers. We don't even expect you to have all the questions. You're a startup, a growing venture. Not a Fortune 500. We get you.
You Are Our Kind Of People!
We know you don't have the time or resources you need. We've made it our business to perfect customer support, providing you the resources you need, and freeing up your time so you can focus elsewhere.
Providing Turnkey Solutions For Your Small Business or Start-up
We have reception services 24/7.
The above hours are for our Administration Team
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